Your final price includes third-party liability and collision damage waiver. This reduces your financial responsibility to the excess shown below.
Economy & Compact: €1500
SUV & Van: €2,500
You can reduce your liability to €0 with our premium cover. From €18 per day. This cover is optional and shown clearly at checkout.
Tyres and wheels
Windscreen and glass
Underside and roof Interior damage or strong odours
Lost or damaged keys Wrong or contaminated fuel
Negligence, off-road use or use in areas that are closed to traffic
Driving under the influence of alcohol or drugs
You can add Windscreen and Tyres cover if needed.
Ask on WhatsApp before booking and we will confirm the price for your dates.
Stay safe and move to a secure spot if possible
Call local police for a report if there is any third-party damage or injury
Take photos of the scene and the car
Do not admit fault at the scene
Call or WhatsApp us so we can guide you.
Rental agreement Insurance card and Green Card if cross-border is authorised
Emergency and roadside assistance numbers
We place a pre-authorisation on your card at pickup. We do not take the money. We release the hold at return when the car is handed back in the same condition and fuel policy is met.
Economy: €300
Compact: €500
SUV and Van: €800
Main driver must present a valid credit card in their name
Visa and Mastercard accepted.
Debit cards may be accepted on request if you take zero-excess cover
We release the pre-authorisation at return.
Your bank decides when the funds show as available.
Most banks show the reversal within one to seven days.
Some banks take longer at weekends or public holidays.
Use the same card you booked with
Make sure there is enough limit for the deposit and your trip
If your bank shows a pending hold for longer than seven days, call them and quote the authorisation code from your receipt.
Many travellers rent a car in Mostar and drive to Croatia or Montenegro. We make it simple.
Croatia: included by default
Montenegro: available as an add-on
Serbia: available as an add-on
Other countries: ask before booking so we can check insurance
A Green Card is the international proof of insurance. We provide it when cross-border is authorised. Keep it with your rental agreement.
Croatia: included
Montenegro or Serbia: from €25 per rental
Other countries: price on request
Bosnia and Herzegovina: no vignettes.
Some roads have toll booths where you pay by card or cash.
Croatia: motorways use toll booths.
Keep your ticket and pay when you exit.
Slovenia, Austria, Hungary and some others use vignettes.
If you plan to enter those, you must buy a vignette before using the motorways
Cross early morning or late evening for shorter waits in high season.
Avoid Sunday evenings and holiday peaks when possible
Have passports, driving licences, rental agreement and Green Card ready
If you have a one way to Croatia, place the motorway ticket and fuel receipt in the glovebox when you return the car
Some regions may be restricted due to insurance. If you plan to visit Kosovo or non-EU areas that are not listed, ask first so we can confirm in writing.
City to airport or airport to city: free
Sarajevo, Banja Luka, Tuzla and others: from €60
Split or Dubrovnik: from €120
Zagreb or Zadar: from €140
Prices vary by car class and season. Choose your pickup and return locations in the booking form and the fee will display before you confirm.
You meet our agent at the agreed point
We check fuel level and the basic condition
We close the contract and release the deposit
Minimum age is 21 with at least two years of full licence
Ages 21 to 24 pay a young driver fee from €7 per day
Drivers aged 75 or more need prior approval
EU and UK plastic photo licences are accepted. If your licence is not in Latin script or you hold a paper licence, bring an International Driving Permit. If you are unsure, send a photo of your licence on WhatsApp and we will confirm.
Add extra drivers at booking or at pickup
All drivers must present their licences
Extra drivers are listed on the contract and are insured
Same to same. Return the car with the same level you received. For airport pickups we aim for full to full. Keep your final fuel receipt in case we need to verify.
Daily allowance is 200 kilometres
Weekly allowance is 1,400 kilometres
Extra kilometres are charged at €0.20 each
Unlimited mileage is available on request and will show at checkout if offered for your dates
Petrol is Eurosuper 95 and 98. Diesel is Eurodiesel.
Check the label on the fuel cap and the key tag.
Do not mix fuels.
Misfuelling is not covered by basic insurance.
Keep your final fuel receipt until your deposit releases.
We fit winter tyres during the legal winter period in Bosnia and Herzegovina. There is no extra charge. If the law or conditions require snow chains, we can provide them on request.
Winter rules apply during the official winter season and whenever conditions require them. Police may check your tyres and equipment during bad weather.
Allow longer stopping distances
Use gentle throttle and braking
Carry warm clothing and water on long trips
Clear snow from the roof, lights and plates before driving
Passport or national ID where applicable
Valid driving licence for each driver
Credit card in the main driver’s name for the deposit
Your booking voucher or confirmation email.
Credit card is preferred. We may accept a debit card if you take zero-excess cover and meet our checks. Ask on WhatsApp and we will confirm for your dates and car class.
Most EU and UK licences are fine. If your licence is not in Latin script or you hold a paper licence, bring an IDP. If you are unsure, send a photo of your licence and we will confirm.
Yes. Croatia is included and we provide a Green Card. Add a one way return at booking if you plan to drop the car in Croatia. Motorways are tolled. Keep your ticket.
Add your flight number when you book. We track your flight and time the meeting to the live arrival. Our agent meets you at the terminal exit with your name board. If baggage takes longer, we stay at arrivals. No extra fee for airline delays.
We track your flight and move your pickup to the new arrival time. If your flight number changes or the flight is moved to the next day, send us the new details and we will reschedule.
Make sure everyone is safe. Call local police if there is any third-party damage or injury. Take photos. Call or WhatsApp us for help. A police report is needed for insurance in most cases.
Pay at the nearest bank or online if instructions allow. If a fine arrives later, we will provide the authority with your contract details as required by law. An admin fee may apply.
Yes. Delivery and collection within city limits is free with most bookings. Choose delivery when you book or send us your address on WhatsApp.
Yes. You will see transmission on every car page. Filter by automatic if that is your preference.
We clean and sanitise all cars before each hire. We record tyre tread and fluids and we keep handover photos on file.
No. Our fleet is smoke free. A cleaning charge applies if we detect smoke or strong odours.
Some routes allow it. You must ask before booking. Ferry use without written approval is not permitted.
Free cancellation up to 48 hours before pickup. Inside 48 hours, contact us as soon as possible and we will do our best to help.
Call or WhatsApp us. You will also have roadside assistance numbers in your handover pack.
Urban areas: usually 50 km/h unless signed
Open roads: usually 80 km/h unless signed
Motorways: usually 130 km/h unless signed
Always follow road signs.
Police use mobile checks around towns and on approach to borders.
Use marked car parks near Old Bridge and main streets. Avoid blocking pavements or private entrances. See our guide to parking in Old Town Mostar for prices and locations.
Send us the name and licence photo on WhatsApp. We will add the driver to your contract at pickup.
Yes. We provide infant, child and booster seats that meet current standards. Add them during booking or ask on WhatsApp.
Yes, subject to availability. Message us before your return time so we can update the contract and avoid late fees.
Call us immediately. Replacement or recovery costs are not covered by basic insurance. We will give you the nearest solution.
Message us on WhatsApp and we will reply fast.
Local support every day from 07:00 to 23:00.
